Fan communication
Your inbox is covered 24/7 by our team, so you never have to answer messages yourself.
In short
A trained team speaks in your voice, holds real conversations and converts them, every hour of the day.
How it works
We build a voice guide with you in week one, shadow your existing tone, then take the inbox over in stages so nothing feels like a handover to a stranger.
Business impact
Response time is the single strongest predictor of spend per fan. Covering it properly usually moves revenue before anything else does.
What is included
- Coverage across every time zone
- Voice and boundary guide built with you
- Spender segmentation and follow up
- Escalation rules for anything sensitive
Your part
You create, you tell us what you are comfortable with, and you stay reachable for the team. Nothing else.
Our part
Your account manager runs this discipline with the specialised team behind it, and reports the numbers back to you.